All your messages, in one place
Handle WhatsApp, Instagram, Telegram and TikTok Business from one platform. Automate simple questions and let your team step in whenever needed.
ChatEngine Bot
Hola, quiero agendar una consulta para esta semana
14:28
¡Hola! Tenemos disponibilidad:
Jueves 14 — 3:00 PM
Viernes 15 — 10:00 AM
¿Cuál te queda mejor?
14:28 ✓✓
El jueves a las 3pm perfecto!
14:29
Listo! Agendada para el jueves 14 a las 3:00 PM. Te envío recordatorio 24h antes.
14:29 ✓✓
Channels
All your channels, one platform
Bring WhatsApp, Instagram, Telegram and TikTok Business together. Available features depend on each channel and account type.
WhatsApp Business
Handle incoming WhatsApp questions, organize appointments and share updates with selected groups of contacts.
- AI replies to common questions
- Contact-segmented campaigns
- Meta-approved templates
- Appointment scheduling and orders
- Your team can take over
Manage your Instagram DMs with the same AI that handles your WhatsApp. Reply to comments automatically and turn followers into customers.
- AI automatically replies to your DMs
- Automatic comment replies
- Same AI configured for your business
- Unified conversations in one dashboard
- Requires Business/Creator account + Facebook Page
Telegram
Connect your Telegram bot in minutes. The same AI handles your Telegram customers with no extra configuration needed.
- Set up your bot with @BotFather in minutes
- Automatic AI replies 24/7
- Unified conversations in the dashboard
- Same AI trained for your business
- Human takeover mode when needed
TikTok Business
Connect a business account to manage direct messages and supported comments in the same inbox. Personal accounts are not supported.
- Direct messages in the unified inbox
- Supported high-intent comments
- Configurable automatic replies
To connect Instagram: you need an Instagram Business or Creator account linked to a Facebook Page. If your account is personal, convert it to Business in the Instagram app and then link it to a Page. Our team will guide you through the process.
Services
Automation services
Everything you need to automate customer support, sales and operations for your business.
AI Chatbots
Smart chatbots that understand context and respond naturally to your customers.
- Natural language processing
- Contextual responses
- Continuous learning
WhatsApp Automation
Connect your business with WhatsApp Business API for direct and effective communication.
- WhatsApp Business API
- Mass messaging
- Custom templates
Appointment Scheduling
Smart scheduling system that manages availability and sends automatic reminders.
- Integrated calendar
- Automatic reminders
- WhatsApp confirmation
WhatsApp Sales
The bot shows your catalog, takes the full order and logs it automatically with updated stock. Payment is handled via your preferred method.
- Product catalog with stock tracking
- Automatic multi-item orders
- Order management & tracking
Smart Automations
Custom automations that connect all your business tools in a single flow.
- Unlimited integrations
- Custom workflows
- CRM, ERP & more
Analytics & Reports
Real-time control panel to monitor conversations, sales and performance.
- Real-time dashboard
- Conversion metrics
- Automated reports
How it works
How does it work?
A simple yet powerful flow that connects your customers with your business automatically.
The customer writes
Your customer sends you a WhatsApp message as they normally would. No extra apps or complications.
AI processes the message
Our system receives the message, analyzes it with artificial intelligence and determines the best response or action.
The bot responds
The chatbot responds intelligently: schedules appointments, shows products, takes orders or answers frequently asked questions.
You monitor everything
From the dashboard you see all conversations in real time. Step in whenever you want or let the bot work its magic.
Technology
Next-generation AI
We use advanced language models combined with smart automations that connect WhatsApp, Instagram, databases, CRMs and any tool your business needs.
Dashboard
Monitor every conversation
See in real time what your bot is discussing with each customer. Step in whenever needed.
María García
14:30Perfecto, quedo agendada...
Carlos Rodríguez
13:45¿Tienen en color azul?
1Ana Martínez
11:20Gracias por la info...
María García
+57 300 123 4567 — Activo
Testimonials
What our customers say
Businesses across Latin America trust ChatEngine to automate their growth.
24/7
AI uptime
4
Integrated channels
<1s
Response time
100%
Automation
ChatEngine completely transformed our customer service. We went from manual responses to having 90% of queries resolved automatically. Our customers don't even notice it's a bot.
Sebastián Mora
CEO · ClinicaSalud
In less than a week we had the system up and running. Automatic scheduling saved us 15 hours of administrative work per week. Now the team focuses on what really matters.
Valentina Torres
Operations Director · Estética Lumière
Mass WhatsApp campaigns are insane. In our last launch we had 3x more conversions than email marketing. The ROI was evident from the very first month.
Carlos Medina
Marketing Director · FitPro Academy
Pricing
Plans & Pricing
Choose the plan that best fits your business
We connect your WhatsApp — no technical work on your end
ChatEngine works with WhatsApp Business API. If you don't have your number set up yet, our team activates it for you in under 48 hours for $80 USD (one-time fee, included in your first payment). If you already have an active number, we connect it at no extra cost.
Starter
Automate your customer support and appointment booking
- WhatsApp Business API channel
- Custom AI agent for your business
- Up to 500 conversations/month
- Real-time conversation dashboard
- Automated appointment scheduling with reminders
- Email support
Professional
Grow with multi-channel, mass campaigns, automated product sales and analytics
- Everything in Starter
- Instagram channel (DMs + comment replies)
- Up to 2,000 conversations/month
- Mass WhatsApp campaigns
- Template creation & management
- Automated product sales
- Detailed campaign analytics
- Priority support
Enterprise
Complete custom solution for large-scale operations
- Everything in Professional
- Unlimited conversations
- Multiple businesses / branches
- Custom integrations and automations
- Advanced dashboard + full analytics
- Dedicated account manager
- SLA & 24/7 support